Declining public trust in institutions, evolving work dynamics and rising digitalisation among key 2020 trends predicted to shape 2021: Blackbox Research - The Online Citizen

The decline of public trust in government and private institutions, the evolution of work dynamics, and the rise of digitalisation — particularly in e-commerce and digital banking — are among key 2020 trends slated to shape 2021, according to Singapore-based market research firm Blackbox Research. The COVID-19 pandemic has redefined and revolutionised the way people […]

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